About

Aid Station Hero is a volunteer platform built for trail races.

We’re creating a simpler way for volunteers to discover races, browse roles, sign up, and stay connected before race day. Whether someone is a runner, a crew member, a family member, an experienced volunteer, or simply curious about getting involved in the trail-running community, ASH helps make it easier to find a meaningful place to show up.We are launching first in Northern California, including the Bay Area, Marin, Sonoma, Auburn, Tahoe, and surrounding trail running communities. From there, we plan to expand into more trail running regions across the United States.Aid Station Hero is also partnering with race organizers who want to build stronger, more reliable volunteer communities. Our goal is to help races reach more people, make volunteer opportunities easier to understand, and create a better experience for everyone involved.As we build toward launch, volunteers can join the ASH Founders Club to receive early updates, first access to volunteer opportunities, and invitations to help shape the future of the platform.Race organizers can also join our Early Partners Program to connect with us before launch, share feedback, and explore listing volunteer opportunities on Aid Station Hero.At its core, Aid Station Hero is about helping more people find their way into the sport, support the races they love, and become part of the trail running community.

For Volunteers

Join the ASH Founders Club to receive launch updates, early volunteer opportunities, and first access as we begin in Northern California.

• Join the Founders Club

For Race Organizers

Interested in listing volunteer opportunities or becoming an early race partner? Tell us about your race and how we can support your volunteer needs.

• Become an Early Partner

Privacy Notice

Last Updated: June 22, 2026Aid Station Hero ("ASH," "we," "us," or "our") provides a trail-only volunteer platform that helps volunteers discover opportunities at trail races and helps race directors and organizers manage volunteer participation. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, use our platform, communicate with us, or otherwise interact with Aid Station Hero.By using Aid Station Hero, you acknowledge that you have read this Privacy Policy.## 1. ScopeThis Privacy Policy applies to personal information we collect through:- our website
- our web application
- account registration and profile creation
- volunteer signups and organizer event setup
- emails, forms, and customer support communications
- analytics, cookies, and similar technologiesThis Privacy Policy does not apply to third-party websites, registration pages, social platforms, or services that may be linked from our platform.## 2. Information We CollectWe may collect the following categories of information.### A. Information you provide directlyVolunteers- name
- email address
- password or authentication credentials
- phone number if provided
- region, city, or location information if provided
- volunteer interests, preferences, and availability if provided
- emergency contact information if provided
- waiver acknowledgments and related acceptance records
- communications sent through the platformRace directors / organizers- name
- email address
- password or authentication credentials
- phone number if provided
- organization or race company name
- event details
- volunteer contact details
- waiver text and event settings
- volunteer incentive details
- messages sent through the platform
- imported volunteer roster data and related records### B. Information collected automaticallyWhen you use the platform, we may automatically collect:- IP address
- browser type
- device information
- operating system
- log data
- approximate location based on IP
- pages viewed and actions taken on the platform
- referral URLs
- cookies and similar identifiers### C. Information we receive from othersWe may receive information from:- organizers importing volunteer lists or current rosters
- integrated service providers such as email, analytics, hosting, or authentication vendors
- social platforms if you interact with ASH content there## 3. How We Use Personal InformationWe may use personal information to:- create and manage accounts
- allow volunteers to browse and sign up for opportunities
- allow organizers to create events, roles, and shifts
- process volunteer signups, approvals, waitlists, cancellations, and reconfirmations
- send confirmations, reminders, alerts, and support communications
- provide roster access and organizer tools related to an event
- support volunteer migration and organizer import tools
- improve the platform, features, and user experience
- monitor usage, security, fraud, and abuse
- comply with legal obligations and enforce our terms
- communicate about ASH updates, volunteer opportunities, and related announcements where permitted by law## 4. How We Disclose Personal InformationWe may disclose personal information in the following circumstances.### A. Between volunteers and organizersIf a volunteer signs up for an event, the relevant organizer may access information reasonably necessary to operate that event, such as:- volunteer name
- contact information
- assigned role and shift
- signup status
- waiver status
- reconfirmation or cancellation status### B. Service providersWe may share information with vendors and service providers that help us operate the platform, including providers for:- hosting
- analytics
- email delivery
- customer support
- authentication
- security### C. Legal and business reasonsWe may disclose information:- to comply with law, legal process, or government request
- to protect the rights, safety, and security of ASH, our users, or others
- in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transactionWe do not sell personal information in the ordinary sense of selling user lists for money. If that changes, we will update this Privacy Policy and provide any required notices and rights.## 5. Organizer Access and Platform DataAid Station Hero is designed so that organizers can access the information they need to operate their own events, while ASH retains the broader cross-event platform data and participation history necessary to operate the service.Organizers may have access to event-level volunteer data related to their own race or event. ASH retains broader platform-level data, including cross-event participation history and platform activity, subject to this Privacy Policy and applicable law.## 6. Cookies and Similar TechnologiesWe may use cookies and similar technologies to:- keep users signed in
- remember preferences
- measure traffic and usage
- improve site performance
- support security and fraud preventionYou may be able to control cookies through your browser settings. Some parts of the platform may not function properly if certain cookies are disabled.## 7. Communications and MarketingWe may send:- account and transactional emails
- volunteer signup confirmations and reminders
- organizer and event-related notices
- support and service communications
- marketing or promotional communications where allowed by lawYou can opt out of promotional emails using the unsubscribe link in those messages. You may still receive transactional or service-related communications.## 8. Data RetentionWe retain personal information for as long as reasonably necessary to:- provide the platform
- maintain records of signups, waivers, cancellations, and organizer operations
- comply with legal obligations
- resolve disputes
- enforce our agreementsWe may retain certain records longer when required for legal, compliance, fraud-prevention, or operational reasons.## 9. SecurityWe use reasonable administrative, technical, and organizational measures to protect personal information. However, no platform or transmission method is completely secure, and we cannot guarantee absolute security.## 10. ChildrenAid Station Hero is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information in violation of this policy, contact us so we can review and take appropriate action.## 11. California Privacy RightsIf you are a California resident and Aid Station Hero is subject to the California Consumer Privacy Act as amended, you may have rights regarding your personal information, such as the right to know, delete, correct, and access certain information, subject to exceptions.To exercise applicable privacy rights, contact us at: [privacy email]We may need to verify your identity before responding to a request. We will not discriminate against you for exercising applicable privacy rights.## 12. Your ChoicesYou may be able to:- update certain account or profile information
- cancel volunteer signups
- opt out of promotional emails
- request deletion or correction of information where applicable
- close your account by contacting us## 13. International UsersAid Station Hero is based in the United States. If you use the platform from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.## 14. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. If we make material changes, we may provide notice by updating the date above, posting a notice on the platform, or using other appropriate methods.## 15. Contact UsIf you have questions about this Privacy Policy, contact us at:Aid Station Hero
Aid Station Hero LLC
[email protected]

Terms Of Use

Last Updated: June 22, 2026These Terms and Conditions ("Terms") govern your access to and use of the Aid Station Hero website, platform, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.If you do not agree to these Terms, do not use the Platform.## 1. Who We AreAid Station Hero ("ASH," "we," "us," or "our") is a trail-only volunteer platform that helps users discover volunteer opportunities and helps organizers manage volunteer participation for trail races and related events.## 2. EligibilityYou may use the Platform only if:* you can form a binding agreement under applicable law
* the information you provide is accurate and complete
* you use the Platform in compliance with these Terms and applicable lawIf you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization.## 3. AccountsTo use certain features, you may need to create an account.You agree to:* provide accurate information
* keep your login credentials secure
* promptly update inaccurate or outdated information
* notify us if you suspect unauthorized access to your accountYou are responsible for activity that occurs under your account to the extent permitted by law.## 4. Volunteer AccountsVolunteers may use the Platform to:* browse races and volunteer opportunities
* create a profile
* sign up for volunteer roles and shifts
* join waitlists where available
* receive reminders, confirmations, and related communications
* cancel or update participation where permittedBy signing up for a role, a volunteer acknowledges that the event may rely on that commitment.## 5. Organizer AccountsOrganizers may use the Platform to:* create and manage events
* define roles, shifts, waivers, and incentives
* import past volunteer lists and current rosters
* review and manage volunteer signups
* communicate with volunteers related to their eventsOrganizers are responsible for the accuracy of event details, waiver terms, incentives, and communications they provide through the Platform.## 6. Event Information and Volunteer OpportunitiesASH provides a platform for organizers to post volunteer opportunities and for volunteers to discover and respond to them. We do not guarantee:* that a race will receive a minimum number of volunteers
* that a volunteer will be approved or selected for a role
* that event information posted by organizers is error-free
* that any event or volunteer opportunity will proceed as planned## 7. No Guarantee of Event Participation or OutcomeASH does not organize, operate, or control the underlying race or event unless explicitly stated otherwise. Organizers, not ASH, are responsible for event operations, safety, volunteer management decisions, and event-specific requirements.Volunteers are responsible for evaluating whether they are able to perform a role safely and appropriately.## 8. Waivers and Event-Specific TermsCertain events may require volunteers to accept event-specific waivers, releases, or other terms before participating. Those event-specific terms are between the volunteer and the organizer, unless expressly stated otherwise.ASH may facilitate acceptance and recordkeeping, but does not draft, endorse, or guarantee the legal sufficiency of organizer-provided waiver language.## 9. Cancellations, Changes, and WaitlistsOrganizers may modify, close, or remove roles and events. Volunteers may cancel participation where the Platform allows.ASH may support waitlists, reconfirmation prompts, and related workflow tools, but organizers retain control over their event operations and acceptance decisions.## 10. Organizer Data AccessOrganizers may access event-level volunteer information reasonably necessary to operate their own events. However, organizers may not use the Platform to scrape, misuse, or exploit ASH’s broader network data or cross-event participation data.ASH may retain broader platform-level participation records and insights necessary to operate, improve, and protect the Platform.## 11. Acceptable UseYou agree not to:* use the Platform for unlawful purposes
* impersonate another person or organization
* upload malicious code or interfere with the Platform
* scrape, harvest, or extract data in unauthorized ways
* use the Platform to spam, mislead, or defraud users
* misuse volunteer or organizer contact information
* attempt to bypass or undermine the Platform’s signup flow or protections
* violate applicable laws, regulations, or third-party rights## 12. Content and User SubmissionsYou may submit text, photos, event details, messages, and other content through the Platform.You retain ownership of content you submit, but you grant ASH a non-exclusive, worldwide, royalty-free license to host, use, reproduce, display, distribute, and adapt that content as reasonably necessary to operate, improve, promote, and support the Platform.You represent that you have the rights necessary to submit that content.## 13. CommunicationsBy using the Platform, you agree that ASH may send transactional communications related to:* accounts
* volunteer signups
* approvals and waitlists
* reminders and reconfirmations
* event changes
* support and operational noticesIf you opt in to promotional messages, you may also receive marketing communications. You may unsubscribe from promotional emails, but not from necessary service-related communications.## 14. Fees and Paid FeaturesCertain features may be free, and certain features may be paid. If ASH offers paid visibility products, placements, or other paid tools, additional terms, pricing, and rules may apply.Unless otherwise stated:* fees are non-refundable once the paid visibility period has begun
* paid placement does not guarantee a particular business outcome
* ASH may define placement rules, ranking logic, and inventory limits for paid products## 15. Intellectual PropertyThe Platform, including its branding, design, software, and underlying content provided by ASH, is owned by or licensed to ASH and protected by intellectual property laws.You may not copy, modify, distribute, reverse engineer, or exploit the Platform except as expressly permitted.## 16. Termination or SuspensionWe may suspend or terminate access to the Platform if:* you violate these Terms
* your use creates risk for users, organizers, or the Platform
* we are required to do so by law
* we discontinue or change part of the serviceYou may stop using the Platform at any time.## 17. DisclaimersTHE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. ASH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FULLY SECURE.## 18. Limitation of LiabilityTO THE MAXIMUM EXTENT PERMITTED BY LAW, ASH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES ARISING FROM OR RELATED TO THE PLATFORM.TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASH’S TOTAL LIABILITY FOR CLAIMS RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO ASH IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100 USD.## 19. IndemnificationTo the extent permitted by law, you agree to defend, indemnify, and hold harmless ASH and its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses arising out of or related to:* your use of the Platform
* your content
* your event details, waivers, or communications
* your violation of these Terms or applicable law## 20. Governing LawThese Terms are governed by the laws of the State of [State], without regard to conflict of law principles, except to the extent superseded by applicable law.## 21. Dispute ResolutionAny dispute resolution process, venue, arbitration provision, or class action waiver should be added here only after legal review.## 22. Changes to the TermsWe may update these Terms from time to time. If we make material changes, we may provide notice by posting updated Terms, changing the date above, or using other appropriate methods.Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms.## 23. ContactQuestions about these Terms may be sent to:Aid Station Hero
Aid Station Hero LLC
[email protected]

Contact Us

Email:
[email protected]

Phone:
(971)395-9243

Instagram, Facebook, Strava:
@aidstationhero

Twitter / X
@aidstation_hero